After placing an order with CANADAELLE, you will receive a confirmation email. This email contains a tracking link that guides you to your order’s journey. Simply click on the link, and you’ll be directed to our carrier's site for real-time updates.

We process orders within 1 business day. Once your order is dispatched, it typically takes 6-8 business days for delivery. Your tracking information will become available shortly after dispatch.

If your tracking information hasn’t updated, don’t worry right away. It can take some time for the tracking status to refresh. If it remains unchanged for more than a few days, feel free to reach out to us.

Need help with your order? Contact us at canadaelle.ca@gmail.com for assistance. We're here to help with any concerns or questions about your shipment.