This shipping policy outlines the details regarding order processing, delivery times, shipping costs, and other relevant information for customers of CANADAELLE.

Order Processing Time

All orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed.

Delivery Time

After processing, delivery typically takes 6-8 business days. Please note that delivery times may vary based on location and external factors such as weather or courier delays.

Shipping Costs

Shipping is free on every order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the courier's website.

Delays and Exceptions

While we strive to meet the stated delivery times, unforeseen circumstances may cause delays. These can include but are not limited to severe weather, high demand periods, or logistical issues. If your order is delayed, we will notify you as soon as possible.

Incorrect Address

It is the customer's responsibility to provide accurate shipping information. If you notice an error in your shipping address after placing an order, please contact us immediately at canadaelle.ca@gmail.com. We cannot guarantee changes once the order has been processed.

Lost or Damaged Parcels

If your parcel is lost or damaged during transit, please contact us within 30 days of your order to report the issue. We will assist you in resolving the matter according to our policies and procedures.