This policy outlines the return and refund process for customers of CANADAELLE. It applies to all purchases made through our website.

Return Window

Customers have 30 days to initiate a return from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. All labels and seals should remain intact.

How to Start a Return

To initiate a return, please follow these steps:

1. Contact our customer service at canadaelle.ca@gmail.com to request a return authorization.
2. Include your order number and the reason for your return in the email.
3. Once you receive the return authorization, securely package the item, including all original materials.
4. Ship the item to the address provided in the return instructions.

Return Shipping Costs

Return shipping is free for all orders. We cover the cost of return shipping when the return is initiated within the specified return window and meets the condition requirements.

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase. Depending on your bank, it may take additional time for the funds to reflect in your account.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at canadaelle.ca@gmail.com. We will provide instructions for returning the item and ensure you receive a replacement or refund.

Non-Returnable Items

Certain items are non-returnable, including:

• Opened or used products
• Gift cards

Statutory Rights

Customers have a statutory right to a cooling-off period of 14 days where applicable. During this period, customers can cancel their order and receive a full refund, provided the items meet the conditions outlined in our return policy.